Refund Policy

Effective 19 August 2026 · Last revised 19 August 2026

How to ask

Two ways, and either is fine:

• Email us at support@itnola.com. Include the email address you bought with, or your order number.
• Go to paddle.net and look up your order with the email address you used. Paddle handles our payments and can process it directly.

Either route ends in the same place — Paddle.com is the Merchant of Record for our orders, and Paddle processes the refund. Approved refunds go back to the same payment method, normally within 14 days.

What you keep

The blank sheets are yours regardless. They are free to everybody, they were free before you paid us, and a refund does not take them back. Anything you already printed is yours and stays yours.

What ends is your access to the service — the prefilling, your hosted listing page and the return trip.

The free kit costs nothing, so there is nothing to refund

You never pay for it. Download it, print it, use it, and owe us nothing.

After 30 days

Ask anyway. We would rather hear about it than not. Requests after 30 days are looked at case by case, and requests more than 60 days after the purchase date may be declined unless the law where you live says otherwise.

If something is wrong with what we produced

Tell us before you ask for the money back, if you have the patience for it. A sheet that printed wrong, a state answer that has gone out of date, a listing page that will not load — those are our defects and we would rather fix them than refund them. If we cannot fix it, the refund still stands and the 30 days is not the limit on a defect we caused.

Chargebacks

If you are unhappy, ask us first. A refund takes an email and is usually done in days. A chargeback takes months, and it does not get you your money any faster.

Contact

support@itnola.com — or paddle.net for anything about a payment, a receipt or a refund.